Term and Conditions

Welcome to Hema Shop (“we”, “our”). Our website outdoorgearsales.com specializes in offering high-quality outdoor gear, survival equipment, and emergency preparedness supplies. Please read these terms and conditions carefully before using our website or making a purchase.

By accessing our website or making a purchase, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our website.

1.1 Eligibility

You must be of legal age to use this website or make purchases through it. By using this website, you represent that you are of legal age and that the information you provide is accurate.

1.2 Account Registration

Certain features of the website may require account registration. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

1.3 Prohibited Activities

You agree not to:

• Use the website for any unlawful purpose
• Violate or attempt to violate the website’s security features
• Use any automated system or software to extract data from the website
• Interfere with or attempt to interfere with the proper functioning of the website

Hema Shop offers a variety of outdoor gear, survival equipment, and emergency preparedness products, including but not limited to:

• 4WD accessories and camping gear
• Military surplus and vintage military items
• Axes and wood tools
• Binoculars, monoculars, and scopes
• Emergency water filters and everyday carry (EDC) gear
• Fire-starting tools and first aid products
• Hunting and fishing gear
• Communication devices and educational survival resources

We strive to display products as accurately as possible. However, we do not guarantee that product descriptions, colors, or images are completely accurate. If the product you receive does not match the description, your sole remedy is to return the unused product in accordance with our return policy.

3.1 Order Acceptance

All orders are subject to our acceptance. We reserve the right to refuse or cancel any order due to errors, insufficient stock, product quality concerns, or other reasons.

3.2 Pricing and Payment

All prices are listed in Australian Dollars (AUD). We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

You represent and warrant that you have the legal right to use the payment method provided. By placing an order, you authorize us to charge the total amount using your selected payment method.

3.3 Sales Tax

Prices do not include any applicable sales tax, use tax, or other governmental fees. You are responsible for paying such taxes.

4.1 Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

4.2 Shipping Methods

We offer two reliable shipping options:

• Standard Shipping (A$12.95): Delivered via DHL or FedEx within 10-15 business days after shipment
• Free Shipping: Available on orders over A$50, shipped via EMS within 15-25 business days after shipment

4.3 Shipping Restrictions

We ship to most global regions, except for certain remote areas and some Asian countries. Delivery times may vary based on your location and customs processing.

4.4 Shipping Risk

Title and risk of loss for products pass to you upon our delivery to the carrier.

5.1 Return Policy

We accept returns and exchanges for most items within 15 days of order receipt. To be eligible for return or exchange, items must:

• Be in original condition
• Be unused and unopened (if applicable)
• Include original packaging and all tags
• Include proof of purchase

5.2 Non-Returnable Items

For health, safety, and hygiene reasons, the following items are non-returnable unless defective:

• Emergency water filters (if opened or used)
• First aid products (if opened or used)
• Fire-starting products (if used)
• Any personal hygiene or sanitary products
• Opened communication devices

5.3 Return Process

To initiate a return or exchange:

1. Contact our customer service team at [email protected] within 15 days of receiving your order
2. Provide your order number and product details
3. We will email you a return authorization number and instructions
4. Securely package the item(s), including original packaging
5. Clearly label the package with the return authorization number
6. Ship the item(s) to: 97 Brown Street, NORTH SYDNEY, AU 2055

5.4 Refund Processing

After we receive and inspect your returned item(s):

• Refunds will be processed within 5-7 business days
• Refunds will be issued to your original payment method
• Shipping charges are non-refundable unless the return is due to our error

This website and all of its content, including but not limited to text, images, graphics, logos, and software, are the property of Hema Shop or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, republish, upload, post, transmit, or distribute any material from this website without our express written permission.

To the fullest extent permitted by law, Hema Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use or inability to use this website or the materials on it, even if advised of the possibility of such damages.

Our liability for any product is limited to the purchase price. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

8.1 Accurate Information

You agree to provide accurate, current, and complete account and order information.

8.2 Prohibited Use

You agree not to use the website in any way that could damage, disable, overburden, or impair it, or interfere with others’ use of the website.

8.3 Compliance

You are responsible for complying with all local laws applicable to your use of the website and product purchases.

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal