FAQ

We specialise in high-quality outdoor, survival, and preparedness equipment. Our range includes 4WD accessories, camping gear, emergency water filters, first aid supplies, fire starting tools, hunting & fishing equipment, and much more. Whether you’re an avid adventurer or preparing for emergencies, we have the gear you need.

Absolutely! We cater to all experience levels, from beginners to seasoned outdoors enthusiasts. Many of our products are beginner-friendly, and we offer educational survival items to help you build your skills and knowledge.

Yes, we offer a selection of Army Surplus and Military Vintage items that are known for their durability and reliability in challenging conditions. These products are perfect for serious outdoor enthusiasts and preppers.

Simply browse our website, add items to your cart, and proceed to checkout. You’ll need to provide your shipping information and payment details to complete your order.

While you can checkout as a guest, creating an account allows you to track your orders, save your shipping information for future purchases, and receive updates on new products and promotions.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Yes, we take your privacy and security seriously. We use industry-standard encryption to protect your personal and payment information throughout the transaction process.

We’re based in Australia but ship worldwide! We serve customers globally, excluding only a few remote areas in Asia and other isolated regions. Wherever you are, from the Australian outback to urban centers abroad, we can deliver your gear.

We offer two convenient shipping methods:

• Standard Shipping: For $12.95 AUD, we use reliable carriers like DHL or FedEx. Delivery occurs within 10-15 days after dispatch.
• Free Shipping: For orders over $50 AUD, we offer free shipping via EMS. Delivery occurs within 15-25 days after dispatch.

Our team processes orders within 1-2 business days. After dispatch, delivery times depend on your location and the shipping method chosen.

Yes! We provide tracking information for all orders once they are dispatched. You’ll receive an email with a tracking number so you can monitor your package’s journey until it reaches you.

International orders may be subject to customs fees or import duties as per local regulations. These fees are the responsibility of the recipient and are not included in the product or shipping costs.

We accept returns within 15 days of receipt. To be eligible for a return, items must be in their original condition. Please contact our customer service team at [email protected] to initiate the return process.

Return shipping costs are the customer’s responsibility, unless the item was defective or incorrect. In cases where we made an error, we’ll provide a prepaid return label.

We apologize for any inconvenience! Please contact us immediately at [email protected], and we’ll make it right. We’ll cover return shipping costs and either replace the item or issue a refund.

Once we receive your returned item, we’ll inspect it and process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

Many of our products come with manufacturer warranties. Please check individual product descriptions for specific warranty information. If you have questions about a particular product’s warranty, don’t hesitate to contact us.

Our team is knowledgeable about our products and their applications. Feel free to contact us with any questions about product use, and we’ll be happy to assist you.