At Hema Shop, we understand that getting your gear quickly and reliably is as important as the quality of the products themselves. Whether you’re preparing for an upcoming adventure, stocking up on emergency supplies, or enhancing your everyday carry, we ensure your orders are delivered with care and efficiency. Based in Australia but serving customers globally (excluding only a few remote areas), we partner with trusted carriers to bring our premium outdoor and survival equipment right to your doorstep.
Shipping Options
We offer two convenient shipping methods to suit your needs, ensuring you receive your orders promptly and affordably. Both options are designed to provide flexibility whether you’re at home or in the wild.
- Standard Shipping: For those who need their gear sooner, we use reliable carriers like DHL or FedEx. This option costs 12.95 AUD and delivers within 10-15 days after dispatch. It’s perfect for time-sensitive preparations or last-minute adventure plans.
- Free Shipping: For orders over 50 AUD, we offer free shipping via EMS. This economical choice delivers within 15-25 days after dispatch, ideal for bulk orders or non-urgent needs without compromising on reliability.
Order Processing and Delivery Times
Once you place an order, our team processes it within 1-2 business days. We take pride in our swift handling to get you equipped as soon as possible. After dispatch, the delivery time depends on your location and the shipping method chosen:
- Standard Shipping (DHL/FedEx): 10-15 days after dispatch – great for fast turnaround.
- Free Shipping (EMS): 15-25 days after dispatch – a cost-effective solution for patient adventurers.
Please note that delivery times may vary slightly due to customs processes or unforeseen circumstances, but we work closely with our carriers to minimize delays.
International Shipping
Hema Shop serves a global community of outdoor enthusiasts, preppers, and homesteaders. We ship worldwide, excluding only a few remote areas in Asia and other isolated regions. Wherever you are, from the Australian outback to urban centers abroad, we ensure your gear arrives safely. International orders are handled with care, and all relevant customs fees or import duties are the responsibility of the recipient, as per local regulations.
Tracking Your Order
To keep you informed every step of the way, we provide tracking information for all orders once they are dispatched. You’ll receive an email with a tracking number, allowing you to monitor your package’s journey until it reaches you. This transparency is part of our commitment to reliable service, so you can plan your adventures with confidence.
Returns and Delivery
If you need to return an item, we accept returns within 15 days of receipt. Please ensure the product is in its original condition, and contact our customer service team at [email protected] to initiate the process. Note that return shipping costs are the customer’s responsibility, unless the item was defective or incorrect. For full details, refer to our Returns Policy on the website.
Why Trust Hema Shop with Delivery? Just like our products, our delivery service is built on reliability and expertise. We partner with top carriers like DHL, FedEx, and EMS to ensure your gear arrives on time, every time. Whether you’re gearing up for a camping trip or preparing for emergencies, count on us to deliver with the same durability and performance we promise in our products.
For any questions about delivery, shipping rates, or order status, don’t hesitate to reach out to our friendly customer service team. We’re here to help you focus on what matters most – your journey and self-reliance.